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Privacy Notice

 

If this is a medical emergency, call 911 or proceed to your nearest emergency room! Do not use our services, if you are experiencing a life-threatening emergency, loss of consciousness, difficulty breathing, chest pain, stroke symptoms, poisoning or overdose, head injury, uncontrolled bleeding, or other medical emergencies.

HIPAA notice of privacy practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Your health record contains personal information about you and your health. This information is referred to as Protected Health Information (PHI) and may include information that could identify you and that relates to your past, present or future physical or mental health or condition and related health care services. This Notice of Privacy Practices describes how we may use and disclose your PHI in accordance with applicable law, including the Health Insurance Portability and Accountability Act (HIPAA), regulations promulgated under HIPAA including the HIPAA Privacy and Security Rules. It also describes your rights regarding how you may gain access to and control your PHI. We are required by law to maintain the privacy of PHI and to provide you with notice of our legal duties and privacy practices with respect to PHI. We are required to abide by the terms of this Notice of Privacy Practices. We reserve the right to change the terms of our Notice of Privacy Practices at any time. Any new Notice of Privacy Practices will be effective for all PHI that we maintain at that time. We will provide you with a copy of the revised Notice of Privacy Practices by posting a copy on our website, sending a copy to you in the mail upon request or providing one to you at your next appointment.

How we may use and disclose health information about you

For Treatment: Your PHI may be used and disclosed by those who are involved in your care for the purpose of providing, coordinating, or managing your health care treatment and related services. This includes consultation with clinical supervisors or other treatment team members. We may disclose PHI to any other consultant only with your authorization.

For Payment: We may use and disclose PHI so that we can receive payment for the treatment services provided to you. This will only be done with your authorization. Examples of payment-related activities are: making a determination of eligibility or coverage for insurance benefits, processing claims with your insurance company, reviewing services provided to you to determine medical necessity, or undertaking utilization review activities. If it becomes necessary to use collection processes due to lack of payment for services, we will only disclose the minimum amount of PHI necessary for purposes of collection.

For Healthcare Operations: We may use or disclose, as needed, your PHI in order to support our business activities including, but not limited to, quality assessment activities, employee review activities, licensing, and conducting or arranging for other business activities. For example, we may share your PHI with third parties that perform various business activities (e.g., billing or typing services) provided we have a written contract with the business that requires it to safeguard the privacy of your PHI. For training or teaching purposes, PHI will be disclosed only with your authorization.

Required by Law: Under the law, we must disclose your PHI to you upon your request. In addition, we must make disclosures to the Secretary of the Department of Health and Human Services for the purpose of investigating or determining our compliance with the requirements of the Privacy Rule.

Without Authorization: Following is a list of the categories of uses and disclosures permitted by HIPAA without an authorization. Applicable law and ethical standards permit us to disclose information about you without your authorization only in a limited number of situations.

Child Abuse or Neglect: We may disclose your PHI to a state or local agency that is authorized by law to receive reports of child abuse or neglect.

Judicial and Administrative Proceedings: We may disclose your PHI pursuant to a subpoena (with your written consent), court order, administrative order or similar process.

Deceased Patients: We may disclose PHI regarding deceased patients as mandated by state law or to a family member or friend that was involved in your care or payment for care, prior to death, based on your prior consent. A release of information regarding deceased patients may be limited to an executor or administrator of a deceased person’s estate or the person identified as next-of-kin. PHI of persons that have been deceased for more than fifty (50) years is not protected under HIPAA.

Medical Emergencies: We may use or disclose your PHI in a medical emergency situation to medical personnel only in order to prevent serious harm. Our staff will try to provide you a copy of this notice as soon as reasonably practicable after the resolution of the emergency.

Family Involvement in Care: We may disclose information to close family members or friends directly involved in your treatment based on your consent or as necessary to prevent serious harm.

Health Oversight: If required, we may disclose PHI to a health oversight agency for activities authorized by law, such as audits, investigations, and inspections. Oversight agencies seeking this information include government agencies and organizations that provide financial assistance to the program (such as third-party payors based on your prior consent) and peer review organizations performing utilization and quality control.

Law Enforcement: We may disclose PHI to a law enforcement official, as required by law, in compliance with a subpoena, court order, administrative order or similar document, for the purpose of identifying a suspect, material witness or missing person, in connection with the victim of a crime, in connection with a deceased person, in connection with the reporting of a crime in an emergency, or in connection with a crime on the premises.

Public Health: If required, we may use or disclose your PHI for mandatory public health activities to a public health authority authorized by law to collect or receive such information for the purpose of preventing or controlling disease, injury, or disability, or if directed by a public health authority, to a government agency that is collaborating with that public health authority.

Public Safety: We may disclose your PHI if necessary, to prevent or lessen a serious and imminent threat to the health or safety of a person or the public. If information is disclosed to prevent or lessen a serious threat, it will be disclosed to a person or persons reasonably able to prevent or lessen the threat, including the target of the threat.

Marketing & Fundraising: We may send you marketing and/or fundraising communications. You have the right to opt out of such communications with each solicitation you receive.

Verbal Permission: We may also use or disclose your information to family members that are directly involved in your treatment with your verbal permission.

With Authorization: Uses and disclosures not specifically permitted by applicable law will be made only with your written authorization, which may be revoked at any time, except to the extent that we have already made a use or disclosure based upon your authorization. The following uses and disclosures will be made only with your written authorization: (i) most uses and disclosures of psychotherapy notes which are separated from the rest of your medical record; (ii) most uses and disclosures of PHI for marketing purposes, including subsidized treatment communications; (iii) disclosures that constitute a sale of PHI; and (iv) other uses and disclosures not described in this Notice of Privacy Practices.

Your Rights Regarding Your PHI: You have the following rights regarding PHI we maintain about you. To exercise any of these rights, please submit your request in writing to our Privacy Officer.

Right of Access to Inspect and Copy: You have the right, which may be restricted only in exceptional circumstances, to inspect and copy PHI that is maintained in a “designated record set”. A designated record set contains mental health/medical and billing records and any other records that are used to make decisions about your care. Your right to inspect and copy PHI will be restricted only in those situations where there is compelling evidence that access would cause serious harm to you or if the information is contained in separately maintained psychotherapy notes. We may charge a reasonable, cost-based fee for copies. If your records are maintained electronically, you may also request an electronic copy of your PHI. You may also request that a copy of your PHI be provided to another person.

YOUR RIGHTS REGARDING YOUR PHI

Right to Amend: If you feel that the PHI we have about you is incorrect or incomplete, you may ask us to amend the information although we are not required to agree to the amendment. If we deny your request for amendment, you have the right to file a statement of disagreement with us. We may prepare a rebuttal to your statement and will provide you with a copy. Please contact the Privacy Officer if you have any questions.

Right to an Accounting of Disclosures: You have the right to request an accounting of certain disclosures that we make of your PHI. We may charge you a reasonable fee if you request more than one accounting in any 12-month period.

Right to Request Restrictions: You have the right to request a restriction or limitation on the use or disclosure of your PHI for treatment, payment, or health care operations. We are not required to agree to your request unless the request is to restrict disclosure of PHI to a health plan for purposes of carrying out payment or health care operations, and the PHI pertains to a health care item or service that you paid for out of pocket. In that case, we are required to honor your request for a restriction.

Right to Request Confidential Communication: You have the right to request that we communicate with you about health matters in a certain way or at a certain location. We will accommodate reasonable requests. We may require information regarding how payment will be handled or specification of an alternative address or other method of contact as a condition for accommodating your request. We will not ask you for an explanation of why you are making the request.

Right to a Copy of this Notice: You have the right to a copy of this notice.

Breach Notification: If there is a breach of unsecured PHI concerning you, we may be required to notify you of this breach, including what happened and what you can do to protect yourself.

COMPLAINTS

If you believe we have violated your privacy rights, you have the right to file a complaint in writing with our office at ADMIN@VITALITYURGENTCARE.COM OR VIA FAX AT 224.333.7063.

PLEASE REACH OUT DIRECTLY TO OUR PRIVACY OFFICER AT 224.628.3643

You may also file a complain with the Secretary of Health and Human Services at 200 Independence Avenue, S.W. Washington, D.C. 20201 or by calling (202) 619-0257. We will not retaliate against you for filing a complaint.

Non-Discrimination Notice for Urgent Care

Non-Discrimination Notice for Vitality Urgent Care

Vitality Urgent Care complies with all applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Vitality Urgent Care does not exclude individuals or treat them differently on the basis of race, color, national origin, age, disability, or sex.

At Vitality Urgent Care, we offer free aids and services to people with disabilities to ensure effective communication with us. These aids and services include qualified sign language interpreters or written communication, written information in alternative formats such as large print, audio, accessible electronic formats, or other formats as needed.

We also provide free language services to individuals whose primary language is not English. These language services include qualified interpreters and written information in other languages.

If you require these services, please contact Vitality Urgent Care at 224.601.5001.

If you believe that Vitality Urgent Care has failed to provide these services or has discriminated against you on the basis of race, color, national origin, age, disability, or sex, you may file a grievance with our Grievance Coordinator. The Grievance Coordinator’s name and contact information is as follows:

Rod Levin 137 W Rand Rd, Arlington Heights, IL., 60004, 224.601.5001 E-Mail: info@vitalityurgentcare.com

You may file a grievance in person or by mail, fax, or email. If you need assistance in filing a grievance, our Grievance Coordinator is available to assist you.

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, which is available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD)

Equal Opportunity Employment (EOE)

Vitality Urgent Care Arlington Heights center us an equal opportunity employer and is committed to providing a diverse and inclusive workplace. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, marital status, genetic information, or any other protected status under applicable law.

We are dedicated to promoting a culture of respect, fairness, and equal opportunity for all employees, as well as creating an environment where everyone can thrive and contribute to the success of our organization. We value diversity and are committed to creating a workplace that is welcoming to all.

Vitality Urgent Care encourages applications from all qualified individuals, including women, minorities, individuals with disabilities, veterans, and LGBTQ+ individuals. We believe that a diverse and inclusive workforce is essential to our success and our ability to provide the best possible care to our patients.

If you require any accommodations to apply for a job or participate in the interview process, please let us know. We are committed to making our hiring process accessible to all candidates.

Important note regarding website content.

All content on the website contains general educational information about medical conditions and treatments. The Content on this website should not be considered medical advice and is not intended as medical advice. You agree not to hold us liable for any damages arising from or relating to your reliance on any of the medical information provided on this website. Additionally, you agree not to repeat the medical information that you read on this website to a third party, as that third party may not have read this disclaimer and understood the caveats involved in receiving the information.

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