Frequently Asked Questions (FAQ)

If you’re planning a visit to Vitality Urgent Care, here’s a helpful checklist of what to bring to urgent care to ensure your visit is fast and efficient:

• Photo ID (driver’s license or government-issued ID)

• Insurance card (or digital copy)

• List of current medications and dosages

• Allergy information

• Medical records or test results, if relevant

• Parent or guardian (for minors)

• Work forms or school forms, if required

• Method of payment (credit/debit, HSA, FSA, or cash)

Bringing these items helps our team provide the best care and minimizes wait time. If you don’t have your insurance card with you, we can still see you—just let our front desk know.

Yes, Vitality Urgent Care provides urgent care for children of all ages, including infants, toddlers, school-aged kids, and teens. Our experienced providers are trained in pediatric care and treat a wide range of non-life-threatening conditions such as:

• Fever, cough, and cold symptoms

• Ear infections and sore throat

• Pink eye, rashes, and skin conditions

• Minor cuts, sprains, and fractures

• Stomach pain, vomiting, and diarrhea

We also offer school and sports physicals, immunizations (when available), and rapid testing for common infections. Our clinics are family-friendly, equipped with digital X-ray and on-site labs, and open 7 days a week with no appointment required.

Vitality Urgent Care offers competitive pricing for our services to ensure that all patients have access to urgent medical care, regardless of insurance status. Payment in full is due at the time of service. We accept various forms of payment, including cash, debit, and credit cards. Please contact our clinic directly for more information on pricing and payment options.

Insurance info and self-pay pricing

When we handle billing for an auto accident or worker’s compensation injury, we will bill one primary insurance source. To process your claim correctly, please provide the claim number at the time of your visit. Please note that you will be responsible for any charges not covered by the primary insurance.

Yes. Vitality Urgent Care offers IV hydration therapy at both our Lake Zurich and Buffalo Grove locations

No appointment needed, walk in any day during regular hours.  IV hydration therapy is effective for: severe dehydration, migraines and severe headaches, nausea and vomiting from illness or stomach bugs, illness recovery, post-surgical hydration, athletic recovery, and fatigue.

An IV delivers fluids and electrolytes directly into the bloodstream for faster relief than oral hydration alone.

Vitality is currently the only urgent care clinic in Lake Zurich and Buffalo Grove offering IV hydration. No prescription required. Most self-pay patients, walk in at 480 S Rand Rd, Lake Zurich or 56 W Dundee Rd, Buffalo Grove

Yes. Vitality Urgent Care provides women’s health services at both locations with no appointment needed.  We treat and diagnose: urinary tract infections (UTIs), yeast infections, bacterial vaginosis, abnormal vaginal discharge, and pelvic pain.

We also offer pregnancy testing, STD and STI testing, and general women’s health evaluations. Our on-site laboratory provides rapid results for most women’s health tests during the same visit.  All care is provided with privacy and sensitivity.

Walk in at 480 S Rand Rd, Lake Zurich or 56 W Dundee Rd, Buffalo Grove, 7 days a week. Most insurance accepted including Illinois Medicaid and Medicare.

Both Vitality Urgent Care and hospital-affiliated immediate care centers provide high-quality, same-day medical care. Health systems such as Endeavor Health and Northwestern Medicine off care typically within a more structured system setting that can feel less personal.

Vitality Urgent Care offers a more personal, family-style experience. As an independently owned clinic, patients are seen in a welcoming, comfortable setting where care is more individualized and efficient.

There are also some practical differences. Vitality provides one clear, transparent bill with no hospital facility fees or outpatient charges. Hospital-affiliated centers may bill visits as part of a hospital system, which can sometimes include additional facility fees depending on your insurance and services.

Vitality also offers convenient on-site services such as IV hydration, rapid PCR testing, X-rays, and walk-in DOT physicals, all designed to make care simple and accessible in one visit.

In short, both provide quality care. Vitality focuses on a family-oriented experience with transparent pricing and convenience, while hospital-affiliated centers offer the benefits of a larger health system.

Choose Vitality Urgent Care for non-life-threatening conditions: fever, cough, flu, strep throat, ear infections, sinus infections, UTIs, rashes, sprains, minor fractures, lacerations, and pediatric illness. Urgent care is faster (under 15 minutes at Vitality), far less expensive than an ER, and has on-site X-ray and same-visit lab results.

Go to the emergency room for: chest pain or difficulty breathing, stroke symptoms (face drooping, arm weakness, speech difficulty), severe head injury, uncontrolled bleeding, severe abdominal pain, or any life-threatening condition.

Call 911 for emergencies.  If you are unsure whether your condition requires urgent care or an ER, call us — Buffalo Grove: (224) 601-5001, Lake Zurich: (847) 350-1291. We can help you decide. Open 7 days a week.

A DOT drug test is a drug test that is regulated by the U.S. Department of Transportation (DOT). It is required for safety-sensitive employees in certain industries, including transportation and aviation, to ensure that they are not under the influence of drugs or alcohol while on the job.

Vitality Urgent Care offers same day DOT and Non DOT drug tests.

Employees who operate commercial motor vehicles (CMVs), such as trucks and buses, are required to undergo DOT drug testing. This includes both CDL (commercial driver’s license) and non-CDL drivers, as well as other safety-sensitive employees such as pilots and railroad workers.

DOT drug testing screens for the following five classes of drugs: marijuana, cocaine, amphetamines, opiates, and phencyclidine (PCP). Alcohol testing may also be required in certain situations.

DOT drug test results typically take 24-48 hours to process. Once the results are available, they will be sent to the designated employer representative (DER) and/or medical review officer (MRO) for review and determination of next steps.

Yes, Vitality Urgent Care offers DOT drug testing services for employees in compliance with DOT regulations. Our clinic is staffed by trained and experienced medical professionals who can provide efficient and accurate drug testing services.

The cost of a DOT drug test may vary depending on the specific requirements and services needed. Typical price $55.

Please contact Vitality Urgent Care for pricing information and to schedule an appointment

You will need to bring a valid government-issued photo ID and any necessary paperwork provided by your employer or DER. It is also recommended that you bring a list of any prescription medications you are taking.

A DOT physical is a medical examination required by the Department of Transportation (DOT) for individuals who operate commercial motor vehicles (CMVs). The exam evaluates an individual’s physical and mental health to ensure they are fit to drive safely.

Vitality Urgent Care in Arlington Heights – Illinois, provides same day walk-in or scheduled appointments for DOT medical card examinations. Our medical professionals are certified by Federal Motor Carrier Safety Administration and knowledgeable about DOT regulations, ensuring that your DOT Physical is done accurately.

Schedule Appointment

To prepare for a DOT physical, drivers should bring a list of any medications they are taking, their medical history, and any records of past surgeries or medical treatments. Drivers should also be well-rested, hydrated before the exam.

Vitality Urgent Care provides same day walk-in or scheduled appointments for DOT medical card examinations. Our medical professionals are certified by Federal Motor Carrier Safety Administration and knowledgeable about DOT regulations, ensuring that your DOT Physical is done accurately.

Schedule Appointment

The frequency of DOT physicals varies depending on the individual’s medical history. Generally, healthy individuals  required to have a physical every two years. However, drivers with certain medical conditions may need to get more frequent exams.

Vitality Urgent Care in Arlington Heights – Illinois, provides same day walk-in or scheduled appointments for DOT medical card examinations. Our medical professionals are certified by Federal Motor Carrier Safety Administration and knowledgeable about DOT regulations, ensuring that your DOT Physical is done accurately.

Schedule Appointment

DOT physicals must be performed by a licensed medical examiner who has been certified by the Federal Motor Carrier Safety Administration (FMCSA). Vitality Medical examiners are fully certified and ready!

Vitality Urgent Care in Arlington Heights – Illinois, provides same day walk-in or scheduled appointments for DOT medical card examinations. Our medical professionals are certified by Federal Motor Carrier Safety Administration and knowledgeable about DOT regulations, ensuring that your DOT Physical is done accurately.

Schedule Appointment

You should bring your driver’s license, any necessary medical records, and a list of any medications you are currently taking.

Vitality Urgent Care in Arlington Heights – Illinois, provides same day walk-in or scheduled appointments for DOT medical card examinations. Our medical professionals are certified by Federal Motor Carrier Safety Administration and knowledgeable about DOT regulations, ensuring that your DOT Physical is done accurately.

Schedule Appointment

A DOT physical typically takes between 30 minutes to an hour to complete. However, wait times may vary depending on the availability. Therefore, scheduling appointment in advance are encouraged but not required.

If you fail your DOT physical, you may be disqualified from operating a CMV until you are able to meet the necessary medical requirements. You may be given a temporary disqualification period to address any health concerns before being re-evaluated.