Non-Discrimination Notice
Non-Discrimination Notice for Vitality Urgent Care
Vitality Urgent Care complies with all applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Vitality Urgent Care does not exclude individuals or treat them differently on the basis of race, color, national origin, age, disability, or sex.
At Vitality Urgent Care, we offer free aids and services to people with disabilities to ensure effective communication with us. These aids and services include qualified sign language interpreters or written communication, written information in alternative formats such as large print, audio, accessible electronic formats, or other formats as needed.
We also provide free language services to individuals whose primary language is not English. These language services include qualified interpreters and written information in other languages.
If you require these services, please contact Vitality Urgent Care at 224.601.5001.
If you believe that Vitality Urgent Care has failed to provide these services or has discriminated against you on the basis of race, color, national origin, age, disability, or sex, you may file a grievance with our Grievance Coordinator. The Grievance Coordinator’s name and contact information is as follows:
Rod Levin 137 W Rand Rd, Arlington Heights, IL., 60004, 224.601.5001 E-Mail: info@vitalityurgentcare.com
You may file a grievance in person or by mail, fax, or email. If you need assistance in filing a grievance, our Grievance Coordinator is available to assist you.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, which is available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD)
Patient Education:
FAQ:
- Do I need to make an appointment for urgent care visit?
- What types of urgent medical care services do you provide?
- Can children receive medical attention at Vitality Urgent Care?
- How can I pay for my visit if I don’t have insurance?
- How does insurance and billing work at Vitality Urgent Care?
- Do I need a doctor order or see a doctor?
- Where do I review my results?
- Do you accept insurance?
- Why are you cheaper than the lab or my doctor?
- Where will my laboratory tests be performed?
- What is a DOT drug test?
- Who needs a DOT drug test?
