Privacy Policy
This Website Privacy Policy applies to personal and non-personal information collected through our website at vitalityurgentcare.com. It does not replace or supersede our HIPAA Notice of Privacy Practices, which governs all protected health information.
Information We Collect
Personal Information — We collect information you voluntarily provide when using our website, including appointment scheduling, contact forms, online bill payment, and patient portal access. This may include your name, contact information, insurance details, and health-related information.
Patient Portal (Experity) — If you use our patient portal powered by Experity, any health information you access or submit through the portal is protected health information governed by HIPAA and our Notice of Privacy Practices, not solely this Website Privacy Policy.
Non-Personal Information — We collect non-personal data such as browser type, IP address, and pages visited to improve our website and services. This data does not identify you individually.
How We Use Your Information
- To schedule appointments and respond to your inquiries.
- To process online payments you initiate.
- To communicate with you about services, appointments, and policy changes.
- To improve our website performance and user experience.
- To comply with legal and regulatory requirements.
Disclosure of Your Information
We may share your information with third-party service providers (such as payment processors and IT vendors) who assist our operations under HIPAA-compliant Business Associate Agreements. We do not sell your personal information. We may disclose information if required by law or to protect the rights, safety, or property of Vitality Urgent Care or others.
Your Rights Regarding Your Information
As a patient, your rights regarding your Protected Health Information — including access, amendment, restrictions on use and disclosure, confidential communications, an accounting of disclosures, and notification of a breach — are governed by HIPAA and described in full in our Notice of Privacy Practices. For website-related personal data (non-PHI), you may contact us to request access, correction, or deletion, subject to applicable law.
Data Security
We implement administrative, technical, and physical safeguards designed to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction, in compliance with HIPAA Security Rule requirements (45 CFR Part 164, Subpart C). No internet-based transmission is 100% secure; we cannot guarantee absolute security.
SMS Messaging Privacy
If you opt in to SMS messages, your mobile phone number and opt-in consent information are used only for healthcare-related communications and are never shared with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors that operate our messaging service is permitted only as necessary to deliver messages. You may opt out at any time by replying STOP. Full program details are in our SMS Text Message Program.
Illinois-Specific Disclosures
Illinois residents may have additional rights under the Illinois Personal Information Protection Act (815 ILCS 530) and the Illinois Health Information Exchange and Technology Act. Fees and procedures for copies of medical records are described in our Notice of Privacy Practices and medical records request process. Contact our Privacy Officer for details.
Cookies
Our website uses Google Tag Manager to manage analytics tags that help us understand how visitors use the site. [INSERT after M&M’s tag report: the named tools, and whether any advertising or social-media pixels are present.] These tools collect browsing data such as pages visited and general location; they do not access your medical records. You may set your browser to refuse cookies; however, this may limit certain website features.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. For patients under 18, parental or guardian consent and authorization requirements apply in accordance with HIPAA and Illinois law.
Contact — Privacy Officer
Rodion Levin, Designated Privacy & Security Officer Vitality Urgent Care Email: rlevin@vitalityurgentcare.com · Direct: 224.628.3643 · Fax: 224.333.7063 56 W Dundee Rd, Buffalo Grove, IL 60089 · 480 S Rand Rd, Lake Zurich, IL 60047
To file a HIPAA complaint: U.S. HHS Office for Civil Rights — www.hhs.gov/ocr/privacy/hipaa/complaints — 1-800-368-1019
Looking for how we handle your medical records? See our Notice of Privacy Practices.
