Ilona brings warmth, professionalism, and a patient-first mindset to her role as Patient Service Representative at Vitality Urgent Care. With hands-on experience in dental reception and public health, she is well-versed in HIPAA compliance, insurance verification, billing, and creating a welcoming front-desk experience.

Before transitioning into healthcare, Ilona spent several years as an educator in Ukraine and holds a Master of Education in English Language and Literature. Multilingual in Ukrainian and Russian, she is able to connect with a diverse range of patients and help them feel at ease from the moment they walk in.

Ilona’s blend of medical office expertise, compassion, and strong communication skills makes her a valued member of the Vitality team.