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Payment Policy

  • We may ask to collect secure credit card information prior to the scheduled visit. We’ll only charge your card when you get care from a Vitality Urgent Care provider, and we’ll always let you know beforehand.
  • After your visit, Vitality bills your insurance carrier with appropriate cost codes for service. These codes vary depending on whether you’re a new patient to us or not, and whether a prescription medication was given. (It’s actually a little more complicated than that, but that’s the gist.).
  • Based on your individual plan, your insurance carrier will pay all or some of that claim directly to us. Note – the claims process typically takes about 2-6 weeks, and coverage/reimbursement varies depending on how your employer has structured their plans.
  • If, for some reason, your insurer elects to not cover the full amount, the remaining balance is settled to your account on file. Your insurance carrier will apply this amount to your “in-network deductible”. We’ll always send a detailed statement at least 5 days before settling unreimbursed medical service charges to your account.
  • Vitality Urgent Care will not be submitting a bill to insurance for pre-travel covid testing and that payment service may not factor into my insurance plan’s maximums.
  • Fair & Transparent Pricing
    Our commitment is to fair and transparent pricing. While we can never predict how insurers will treat individual claims, we encourage you to discuss any questions with us. Additionally, we will never charge any patient – insured or not – more than our flat-rate pricing.
  • I agree that I will be responsible for payment of the complete charges for all services not covered by my insurance carrier/third party payer. I agree to pay the account in full upon receipt of my billing statement.
  • If I do not pay the entire new balance within 30 days of the monthly billing date, I realize that may not be able to provide additional services. In the case of default on payment of this account, I agree to pay collection costs of 30% and reasonable attorney fees incurred in attempting to collect on this amount or any future outstanding account balances. It is our policy that any insurance co-pays and deductibles or any balance of a bill owed by those without insurance is due at the time of service.

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