Privacy Policy
SCOPE OF THIS POLICY
This Website Privacy Policy applies to personal and non-personal information collected through our website at vitalityurgentcare.com. It does not replace or supersede our HIPAA Notice of Privacy Practices, which governs all protected health information.
INFORMATION WE COLLECT
Personal Information
We collect information you voluntarily provide when using our website, including appointment scheduling, contact forms, online bill payment, and patient portal access. This may include your name, contact information, insurance details, and health-related information.
Patient Portal (Experity)
If you use our patient portal powered by Experity, any health information you access or submit through the portal is protected health information governed by HIPAA and our Notice of Privacy Practices, not solely this Website Privacy Policy.
Non-Personal Information
We collect non-personal data such as browser type, IP address, and pages visited to improve our website and services. This data does not identify you individually.
HOW WE USE YOUR INFORMATION
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To provide healthcare services, schedule appointments, and process payments.
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To communicate with you about services, appointments, and policy changes.
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To improve our website performance and user experience.
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To comply with legal and regulatory requirements.
DISCLOSURE OF YOUR INFORMATION
We may share your information with third-party service providers (such as payment processors and IT vendors) who assist our operations under HIPAA-compliant Business Associate Agreements. We do not sell your personal information. We may disclose information if required by law or to protect the rights, safety, or property of Vitality Urgent Care or others.
YOUR RIGHTS REGARDING YOUR INFORMATION
As a patient, your rights regarding your Protected Health Information are governed by HIPAA and are described in detail in our Notice of Privacy Practices. These rights include:
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The right to access and receive a copy of your health records.
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The right to request corrections to your health records.
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The right to request restrictions on certain uses and disclosures.
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The right to request confidential communications.
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The right to an accounting of disclosures.
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The right to receive notification of a breach of your unsecured PHI.
For website-related personal data (non-PHI), you may contact us to request access, correction, or deletion, subject to applicable law.
DATA SECURITY
We implement administrative, technical, and physical safeguards designed to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction, in compliance with HIPAA Security Rule requirements (45 CFR Part 164, Subpart C). No internet-based transmission is 100% secure; we cannot guarantee absolute security.
ILLINOIS-SPECIFIC DISCLOSURES
Illinois residents may have additional rights under the Illinois Personal Information Protection Act (815 ILCS 530) and the Illinois Health Information Exchange and Technology Act. A reasonable, cost-based fee may apply to copies of medical records under 735 ILCS 5/8-2001. Contact our Privacy Officer for details.
COOKIES
We may use cookies to personalize your website experience. You may set your browser to refuse cookies; however, this may limit certain website features. Cookies do not collect or store PHI.
CHILDREN’S PRIVACY
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. For patients under 18, parental or guardian consent and authorization requirements apply in accordance with HIPAA and Illinois law.
CONTACT — PRIVACY OFFICER
For questions about this Privacy Policy or your health information rights, contact:
Rodion Levin, Designated Privacy & Security Officer
Vitality Urgent Care
Email: rlevin@vitalityurgentcare.com
Direct: 224.628.3643
Fax: 224.333.7063
56 W Dundee Rd, Buffalo Grove, IL 60089
480 S Rand Rd, Lake Zurich, IL 60047
To file a HIPAA complaint:
U.S. HHS Office for Civil Rights — www.hhs.gov/ocr/privacy/hipaa/complaints — 1-800-368-1019
