FAQ (Frequently Asked Questions)

If you’re planning a visit to Vitality Urgent Care, here’s a helpful checklist of what to bring to urgent care to ensure your visit is fast and efficient:

• Photo ID (driver’s license or government-issued ID)

• Insurance card (or digital copy)

• List of current medications and dosages

• Allergy information

• Medical records or test results, if relevant

• Parent or guardian (for minors)

• Work forms or school forms, if required

• Method of payment (credit/debit, HSA, FSA, or cash)

Bringing these items helps our team provide the best care and minimizes wait time. If you don’t have your insurance card with you, we can still see you—just let our front desk know.

Yes, Vitality Urgent Care provides urgent care for children of all ages, including infants, toddlers, school-aged kids, and teens. Our experienced providers are trained in pediatric care and treat a wide range of non-life-threatening conditions such as:

• Fever, cough, and cold symptoms

• Ear infections and sore throat

• Pink eye, rashes, and skin conditions

• Minor cuts, sprains, and fractures

• Stomach pain, vomiting, and diarrhea

We also offer school and sports physicals, immunizations (when available), and rapid testing for common infections. Our clinics are family-friendly, equipped with digital X-ray and on-site labs, and open 7 days a week with no appointment required.

Vitality Urgent Care offers competitive pricing for our services to ensure that all patients have access to urgent medical care, regardless of insurance status. Payment in full is due at the time of service. We accept various forms of payment, including cash, debit, and credit cards. Please contact our clinic directly for more information on pricing and payment options.

Insurance info and self-pay pricing

When we handle billing for an auto accident or worker’s compensation injury, we will bill one primary insurance source. To process your claim correctly, please provide the claim number at the time of your visit. Please note that you will be responsible for any charges not covered by the primary insurance.

Yes. Vitality Urgent Care offers IV hydration therapy at both our Lake Zurich and Buffalo Grove locations

No appointment needed, walk in any day during regular hours.  IV hydration therapy is effective for: severe dehydration, migraines and severe headaches, nausea and vomiting from illness or stomach bugs, illness recovery, post-surgical hydration, athletic recovery, and fatigue.

An IV delivers fluids and electrolytes directly into the bloodstream for faster relief than oral hydration alone.

Vitality is currently the only urgent care clinic in Lake Zurich and Buffalo Grove offering IV hydration. No prescription required. Most self-pay patients, walk in at 480 S Rand Rd, Lake Zurich or 56 W Dundee Rd, Buffalo Grove

Yes. Vitality Urgent Care provides women’s health services at both locations with no appointment needed.  We treat and diagnose: urinary tract infections (UTIs), yeast infections, bacterial vaginosis, abnormal vaginal discharge, and pelvic pain.

We also offer pregnancy testing, STD and STI testing, and general women’s health evaluations. Our on-site laboratory provides rapid results for most women’s health tests during the same visit.  All care is provided with privacy and sensitivity.

Walk in at 480 S Rand Rd, Lake Zurich or 56 W Dundee Rd, Buffalo Grove, 7 days a week. Most insurance accepted including Illinois Medicaid and Medicare.

Both Vitality Urgent Care and hospital-affiliated immediate care centers provide high-quality, same-day medical care. Health systems such as Endeavor Health and Northwestern Medicine off care typically within a more structured system setting that can feel less personal.

Vitality Urgent Care offers a more personal, family-style experience. As an independently owned clinic, patients are seen in a welcoming, comfortable setting where care is more individualized and efficient.

There are also some practical differences. Vitality provides one clear, transparent bill with no hospital facility fees or outpatient charges. Hospital-affiliated centers may bill visits as part of a hospital system, which can sometimes include additional facility fees depending on your insurance and services.

Vitality also offers convenient on-site services such as IV hydration, rapid PCR testing, X-rays, and walk-in DOT physicals, all designed to make care simple and accessible in one visit.

In short, both provide quality care. Vitality focuses on a family-oriented experience with transparent pricing and convenience, while hospital-affiliated centers offer the benefits of a larger health system.

Choose Vitality Urgent Care for non-life-threatening conditions: fever, cough, flu, strep throat, ear infections, sinus infections, UTIs, rashes, sprains, minor fractures, lacerations, and pediatric illness. Urgent care is faster (under 15 minutes at Vitality), far less expensive than an ER, and has on-site X-ray and same-visit lab results.

Go to the emergency room for: chest pain or difficulty breathing, stroke symptoms (face drooping, arm weakness, speech difficulty), severe head injury, uncontrolled bleeding, severe abdominal pain, or any life-threatening condition.

Call 911 for emergencies.  If you are unsure whether your condition requires urgent care or an ER, call us — Buffalo Grove: (224) 601-5001, Lake Zurich: (847) 350-1291. We can help you decide. Open 7 days a week.