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Coronavirus (COVID-19)


Updated: March 22th, 2020

What are the symptoms of COVID-19?

The most common symptoms are cough, fever, and shortness of breath.

If I have COVID-19 symptoms, does this mean I definitely have COVID-19?

No. These symptoms can occur because of a common cold, flu, pneumonia or other health issues. But, they can also be COVID-19.

Where can I get tested for COVID-19?

If you are experiencing acute symptoms such as high fever or shortness of breath, call 911 immediately. If you think you might have COVID-19 and have mild or no symptoms, then book a Vitality and enter your symptoms (such as cough, fever, etc.) and a Vitality provider will carry out a remote virtual visit house call. A remote virtual house call is easily performed via secure video chat to help determine your risk level for COVID-19 and to provide needed resources for further care.

Can Vitality Provider do a test for COVID-19?

Yes! Vitality providers can perform respiratory specimen collection for COVID-19 TESTING at commercial laboratories right in the comfort of your own home. Same-day appointments guaranteed. Our providers come fully shielded head-to-toe in disposable protective equipment to ensure the safety of both, patients and staff. All patients will be screened to meet CDC clinical and/or epidemiological criteria for COVID-19 testing. Please keep in mind, the turnaround time for test results in commercial labs in 3-4 days.

In addition, Vitality Provider can also help to facilitate prompt testing with the local health department. Since IDPH labs have limited capacity to perform the testing, they will target it’s testing to higher priority specimens which would enable the higher-risk patients to be indemnified sooner, assist with the care of patients with more severe illness, and inform response efforts, including critical infection control disease.

Vitality providers utilized the Testing Decision Matrix that was provided by IDPH, please see below:

COVID-19 Testing Decision Matrix Persons Under Investigation (PUIs) for Testing at IDPH Labs 

But I heard there is a test for COVID-19 available to urgent care providers?

Yes, there is. However, as of now, the CDC requires that all COVID-19 tests are conducted by specified clinical and public health labs. We will notify you of any changes to these rules that enable Vitality providers to conduct COVID-19 testing.

What if I need a provider for a routine medical need and I don’t have any symptoms related to COVID-19?

Book and receive a house call as you do now. Remember an overwhelming majority of people who need a provider don’t have COVID-19 and the last thing you should do if you’re sick is expose yourself to others in a doctor’s office, ER, or urgent care setting. Using Vitality is the safest way to get quality healthcare in the privacy of your own home.

What should I do if I have COVID-19 like symptoms?

Book a Vitality house call and we will first do a remote house call – a Vitality provider will talk with you by phone or video and help you to determine the next step in your evaluation.

What is the cost of a remote virtual house call (telemedicine)?

Remote house calls (telemedicine) are covered by most insurance plans at no cost or a very low co-pay. Typically, you would just pay your applicable co-pay. For self-pay patients, a Vitality remote house call consult would be $49.

What happens on a remote house call?

Vitality provider speaks with you and either provides the care you need, sets-up an in-person house call, or identifies you as at risk for COVID-19 and provides you resources for further care.

What happens if I am identified as at risk for COVID-19?

If you are identified as at risk, then Vitality would help you to contact your local health department and facilitate further testing/ treatment.

What about the new law that makes COVID-19 tests and healthcare free?

Yes, this is happening at a federal and state level. Vitality will work with insurance plans to implement this. Sometimes that will mean refunding your co-pay, other times that will mean not charging you at all.

Some people are saying it’s all hype – how serious an issue is COVID-19?

COVID-19 is a serious illness that is especially dangerous for people over the age of 60 and those with diabetes, heart disease, or respiratory issues.

Should I be scared?

No, but you should be prepared. The best ways to protect yourself are the simplest – use hand sanitizer or wash your hands thoroughly (for at least 20 seconds) with soap and water as frequently as you can, stay away from crowds and public places, and avoid exposure to those who might be exposed.

For more information please visit the Centers for Disease Control and Prevention website: 

Illinois Centers for Disease Control and Prevention website:

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Vitality Urgent Care serves the Chicagoland area, including::  Arlington Heights   •   Barrington   •   Buffalo Grove   •   Chicago   •   Deerfield   •   Des Plaines   •   Elk Grove Village   •   Glenview   •   Harwood Heights   •   Highland Park   •   Hoffman Estates   •   Inverness   •   Kenilworth   •   Lake Zurich   •   Long Grove   •   Mount Prospect   •   Northbrook   •   Park Ridge   •   Rolling Meadows   •   Rosemont   •   Roselle   •   Schaumburg   •   Vernon Hills   •   Wheeling   •    and more